Refund Policy

At Buynjoy, your satisfaction is our priority.
We want you to cherish your purchase, but if it doesn’t meet your expectations, we’ve streamlined our return and refund process for your convenience:

Return Period:
You may initiate a return within 180 days of the purchase date.

Product Condition:
Returned items must be unused, unworn, unwashed, and in their original condition with all tags, labels, and packaging intact.

Refund Procedure:
Once we receive and inspect your return, we’ll process your refund to the original payment method within 3 business days. Please allow 5–10 business days for the funds to reflect in your account (processing times may vary by bank).

Exclusions:
Returns will not be accepted for:

• Items that are damaged, altered, or show signs of wear.
• Opened beauty, personal care, or perishable products.
• Sale items, final-sale merchandise, or products purchased under special promotions (unless stated otherwise in the promotion terms).

Return Shipping:
Customers are responsible for return shipping costs, except for cases involving:

• Defective or incorrect items (contact us for a prepaid return label).
• Damaged goods upon delivery (document with photos for review).

We strongly recommend using a trackable shipping service to monitor your return’s progress and ensure safe delivery.